Frequently Asked Questions

Last updated: April 2026

How do I update my subscription?

Easy as 1, 2, 3!

First, visit my.homerapp.com.au and log in to your account.
Next, Click on your profile picture to access the dropdown settings menu.
Lastly, click on 'Manage Subscription'.

How can I start using the Chrome Extension?

You just need to install the chrome extension, then browse on domain.com.au and realestate.com.au - just as you would normally! As you browse listings, Homer surfaces all of the information you need to know from each listing.
Looking for the old timeline? The chrome extension has had a makeover! We have moved the timeline to a new side panel to bring you more insights and offer access to more Homer features while you browse.

How can I start using the App?

Using homer on your Desktop? Visit our WebApp at my.homerapp.com.au to create your account, no download needed.

Want a more tailored way to use Homer on your phone? Our Mobile App has just landed in the App Store for Apple iPhone users and Play store for Android.  
Download here for iPhone
Download here for Android

Tip from the Homer Team: Love our Chrome Extension?
Sign up to an account via the WebApp to unlock all new ways to use it!  

What is a ‘Guide Price’?

A guide price is the price that the selling agent provides to indicate the expected selling range for a property. It's intended to guide buyers on what offer might be competitive. While not always shown in the listing, marketplaces like realestate.com.au and Domain require a price to enable filtering and search functions - so one is usually entered, even if it’s not prominently displayed.

What does first and last guide price mean?

We have a complex confidence engine that based on historical accuracy picks the first trusted price we have on record for a listing and the last trusted price before it was sold. If we receive submissions from agents, buyers or any other users we may rely on those submissions if they are assessed to be more accurate.If we observe no change from the first guide price to when the property sells then the last guide price is equal to the first.

What guide price are you showing if there is a range?

Typical price guide formatting is different in each state. To be consistent, when the guide is given as a range, we always use the max guide price that we can observe. You might have heard this number referred to as the 'top of the range'. All of our agent insights also use this max price to ensure we are applying a consistent approach to tracking agent pricing.

How to I submit a update to the guide price or sold you have?

You have three options for updating any pricing that we display to users.

  • Use the report a problem tool within Agent Insights - this is by far the fastest method as we can validate your information instantly but it is only available to paying subscribers.
  • Update the guide or sold price when logged into the website or mobile app
  • Email us at support@homerapp.com.au

Additionally, we will shortly be releasing a portal for agents to manage their listings via verified accounts. Details of this will be released soon but ensure you have registered your interest or created an account to get access as soon as possible.

Does it work on other major real estate websites?

At the moment, the chrome extension works to display insights for listings on domain.com.au and realestate.com.au.

Are you planning to support Firefox and other browsers with the extension?

As the market continues to grow we aim to cover a wider range of browsers! Firefox is included in that scope.

Where is the data coming from?

Homer does a daily analysis of data across key marketplaces and a robust verification process.

What does the Fish Emoji mean?

As Homer reviews the full history of a property, any details that appear unusual or raise red flags are flagged with an icon. Letting you know that something in the property's past may not add up. This could be a discrepancy from either us or them - In this case 'something seems fishy.'

How far back does listing history go?

We are always growing our database with verified insights. But Homer began tracking property information as KoalaData in April 2020.

I have attended an auction over the weekend and it was passed in. Why is this not reflected on Homer yet?

If the property is still available on the market 48 hours after the scheduled auction time (this is the window given to the agents to update the listing), it is automatically flagged by our system as "passed in".

But if you see anything 'fishy' on a listing, we'd love you to let us know!

How is the search price range calculated?

It crowdsources and cross-checks search price ranges from people using the app. For instance:

Bob searches for house between 600k and 750k in Perth and sees house A, B, C
Alice searches for house between 700k and 750k in Perth and sees house B
Then Homer would display that house B's price is in the 700-750k range.
The more users and the more searches, the more accurate the range is.

When you browse listings with a search price range, it takes a few seconds/minutes to update it so don't be surpised if your price range is not immediately reflected on the listing page.

Why am I seeing so many listings with 'Contact Agent' or 'Price on Application'?

Provision of a Statement of Information is only mandatory in Victoria, and real estate agents usually don't bother providing them in other states.
If a SOI is provided, Homer uses its Optical Character Recognition technology to extract the price from the document.

Because SOIs are often formatted differently, errors occasionally happen. You can report errors through thecomment feature on the listing itself.

What is Homer Accuracy Adjusted Guide Price Range?

The Homer Accuracy Adjusted Guide Price Range is an expected price range shown alongside an agent's guide price. It's based on how that specific agent's guides have compared to actual sale prices across their recent sales.When an agent lists a property with a guide of $1,200,000, the Homer might show $1,180,000 – $1,250,000. That tells you, based on this agent's track record, where the sale price is likely to land.

What are the Agent accuracy grades?

Every agent with at least ten eligible sales in the last six months receives an accuracy grade. Grades are absolute — they measure how accurate an agent is, not how they compare to peers in their area.

  • Grade:
  • Precise
  • Accurate
  • Fair
  • Review
  • Pending
  • What it means:
  • Median error ≤3%. The guide is very likely close to the sale price.
  • Median error 3–5%, with consistent direction. A good indicator.
  • Median error 5–10%. A reasonable starting point, with room to move.
  • Median error >10%. The guide could be significantly off.
  • Fewer than 10 eligible sales. Not enough data to rate yet.

Agents who don't yet have enough sales history receive a Pending grade - no grade at all is better than a misleading one.

How is it calculated?

We look at every eligible sale the agent has completed in the last six months. For each sale, we calculate the percentage difference between the agent's first guide price and the actual sale price:

signed error = (sale price – guide price) / sale price × 100

A positive number means the property sold above the guide. A negative number means it sold below. We then take the 25th and 75th percentile of that error distribution across all their eligible sales. These percentiles are applied to the current guide price to produce the range:

Homer low  = guide × (1 + 25th percentile / 100)
Homer high = guide × (1 + 75th percentile / 100)

This means 50% of the agent's recent sales fell within the Accuracy Adjusted range relative to their guide price.

Why is the Accuracy Adjusted range sometimes above the guide price?

If an agent consistently quote below the sale price; their properties regularly sell above the guide, the Accuracy Adjusted range will sit above the guide price. This is the range telling you to expect a higher sale price than the guide suggests.

Why is the Accuracy Adjusted range sometimes wide?

A wide range means the agent's guides have varied significantly from sale prices. Some of their properties sell well above the guide, others close to it or below. The wider the range, the less predictable the guide is for any individual property.

What do the colours of the Accuracy Adjusted Range mean?

The Adjusted Range is colour-coded based on how accurate the agent is historically, it is based on the Agent Accuracy Grade which is covered in a separate FAQ.

Why don't some properties show an Accuracy Adjusted Range?

It is only displayed when the agent has at least 10 eligible sales in the last six months and the range is narrow enough to be useful (less then or equal to 10%). If an agent is new, has limited recent sales, or their pricing history is too varied to produce a meaningful range, we don’t show the Accuracy Adjusted Range.

Is the Accuracy Adjusted Range a valuation?

No, it is not a property valuation. It does not estimate what a property is worth based on its features, location, or comparable sales.

It is a calibration of the agent's guide price based on that agent's historical pricing accuracy. The agent has already assessed the property and set a guide — the Accuracy Adjusted Range tells you how to interpret that guide based on how this agent's guides have tracked against actual sale outcomes in the past.

Does the Accuracty Adjusted Range use the first guide or the last guide?

If the agent has not revised their guide price, the range is based on the agent's first guide accuracy. If the guide has been revised during the campaign, the range switches to the agent's last guide accuracy, reflecting their updated pricing.

What counts as an eligible sale?

A sale is eligible when it meets all of the following:

  • The property has been sold with a recorded sale price
  • A guide price was published before the sale
  • The property was listed for at least 48 hours before selling
  • The sale occurred within the last six months
  • The listing was created within the last twelve months

Sales that were pre-arranged, listed retroactively, or where the guide was set after an offer was received are excluded.

What is the diference between the 'First Guide' and 'Last Guide'?

The 'First Guide' price is the first guide price detected by Homer. This is most often the guide price when the property is first listed for sale.

  • The 'First Guide' price is the first guide price detected.
    Most of the time, this will be the guide price when the property is first listed for sale.
  • The 'Last Guide' price is the last guide price detected.
    In most cases, this will be the guide price that was in place when the property was sold.
How is the gross rental yield calculated?

Homer matches the property you're browsing against its database of median rents to calculate the gross yield with the following formula: number of weeks in a year * median rent / property price.

How is the market median calculated? Why is it sometimes not available?

Every week, Homer analyzes the rentals available in the last 30 days in each suburb and postcode for different property types (number of bedrooms and apartment vs house/townhouse). Unlike most websites, Homer does not aggregate per postcode to better surface price differences in suburbs that share the same postcode.

The downside is that cities outside metropolitan areas may lack the necessary number of data points to build confidence in the median rent. When that happens, the median rent information is hidden.